Please ensure you password meets the requirements, of 10 characters, at least 1 capital letter, at least 1 number and one special character. Please use only the top 5 on your numeric keyboard these are the most common, like the !, @, #, $, % , etc. Note if you try to use a dash, slashes, period or something similar it will not accept the password and let you move forward. If you have tried to use the reset link, already, you will need to send yourself another link as that one will not work if you have already tried to use it.